Terms & Conditions

GeneralThese terms apply to all sales of Rendl Lighting a.s. and excludes the use of any deviating general or specific buyer terms. No exception or modification to these Terms of Sale may be binding on RENDL Lighting a.s unless approved in writing by an authorized representative of RENDL Lighting a.s.Prices and paymentsThe price including tax is stated for each product. In the shopping cart you will find the total price including all fees, taxes, shipping and payment methods.DeliveryThe delivery time is listed in the shopping cart next to the different delivery options. If the service / product has a different delivery time than that indicated in the shopping cart, the delivery time will be listed for each product.If RENDL Lighting a.s. has reason to question the buyer's ability to pay or the ability to pay for the ordered products, RENDL Lighting a.s. it is under no obligation to deliver the Products and is entitled to stop the Products in transit unless the Buyer provides a deposit for delivery or other claims from the business relationship or the provision of security that RENDL Lighting a.s. accept it reasonably.Goods will be shipped to you through UPS, which makes three delivery attempts. UPS will notify you of any unsuccessful attempt by notice. If even the third attempt fails, the goods will be returned.It is very important to check the package thoroughly before you sign for it, if possible lift the package to see that there are no hidden damages. Upon delivery of glass products, it is especially important to ensure that the package doesn’t sound to contain shattered pieces of glass when gently moved. If you suspect that the package is damaged it is your responsibility to inform UPS prior to signing for it.Unclaimed packagesFor all unclaimed packages you will be debited all fees in connection with the return delivery.Return PolicyInformation regarding our return policy can be found here: https://www.rendl.com/en/cancellation-policy/  Guarantees and ServicesYou have 2 year warranty on all products. Privacy PolicyWhen ordering a product you will be asked to fill in your personal information. Upon purchase you agree to this information being stored in accordance with RENDL Lighting a.s's privacy policy in order to fulfill our agreement to you as our customer. You have the right to know the information RENDL Lighting a.s have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail. Force MajeureRENDL Lighting a.s is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.